These terms govern the relationship between Studio Kaiso and our clients. By engaging our services, you agree to these terms. If you have any questions, please reach out before we begin work.
Studio Kaiso Ltd is a UK-based creative and digital studio providing brand strategy, brand identity design, website design, website development, hosting management, CMS implementation, analytics setup, AI tools and automations, ongoing support, maintenance, and related digital services.
References to "we", "us", or "Studio Kaiso" in these terms refer to Studio Kaiso Ltd. References to "you" or "the client" refer to the individual or organisation engaging our services.
All project work will be defined in a written proposal or statement of work agreed upon before work commences. This will outline the deliverables, timeline, payment terms, and any relevant constraints.
Any work that falls outside the agreed scope will be treated as a new request and may require additional time and cost. We will notify you before proceeding with out-of-scope work.
Unless otherwise agreed in writing:
All prices are quoted in GBP and are exclusive of VAT unless stated otherwise.
If invoices remain unpaid beyond the agreed payment terms, we may pause work, delay delivery, suspend hosted services, or withhold final assets until payment has been received. We will always aim to communicate clearly before taking these steps.
Each project stage includes a defined number of revision rounds, as outlined in the proposal. Revisions are amendments to existing concepts, not new directions. If you request a fundamentally different direction after approvals have been given, this may be treated as additional work.
Your written approval (including email) at each stage is taken as confirmation to proceed. Once a stage is signed off, revisiting it will require a separate agreement.
To deliver your project on time, we need your timely cooperation. You agree to:
Delays caused by late client feedback may affect the project timeline and are not our responsibility.
Upon receipt of full payment, all intellectual property rights in the final deliverables are assigned to you. This includes final logo files, website code, and approved design assets.
We retain the right to display the work in our portfolio and for promotional purposes unless you request otherwise in writing.
All working files, source documents, and unused concepts remain the property of Studio Kaiso unless a specific agreement has been made to transfer them.
Projects may require the use of licensed fonts, stock photography, plugins, or other third-party assets. We will advise where this is the case. Costs for third-party licences are the responsibility of the client and may be included in the project quote or billed separately.
Projects may involve third-party services, including hosting providers, domain registrars, analytics platforms, AI providers, CMS platforms, APIs, plugins, payment systems, email platforms, automation tools, and other software or services.
Where possible, domains, hosting, analytics, and other third-party service accounts should be owned by the client. Studio Kaiso may assist with setup, configuration, and management, but ownership remains with the client unless otherwise agreed in writing.
Third-party services are governed by their own terms, pricing, service levels, privacy policies, and availability. Studio Kaiso is not responsible for outages, disruptions, security incidents, policy changes, pricing changes, feature changes, account restrictions, or service failures caused by third-party providers.
We will take reasonable care when recommending and configuring third-party tools, but we cannot guarantee that any third-party service will remain available, unchanged, or suitable for your needs indefinitely.
Where we provide AI tools, automations, prompts, workflows, or related implementation support, these services are designed to assist with efficiency, communication, and operational processes. They should not replace appropriate human review, professional judgement, or internal approval processes.
AI outputs may contain inaccuracies, incomplete information, bias, or content that requires editing. Studio Kaiso does not guarantee the accuracy, completeness, or suitability of outputs generated by third-party AI providers or automated systems.
You remain responsible for reviewing, approving, and using any AI-generated or automated content, recommendations, data, or outputs before publication, distribution, or operational use.
We treat all client information as confidential. We will not share your project details, business information, or materials with third parties without your consent, except where required by law.
We may use trusted third-party tools and services to deliver your project, such as cloud storage, project management platforms, design tools, development tools, analytics platforms, hosting platforms, or automation tools. These are subject to their own privacy policies and terms.
For website and development projects, we provide a 30-day bug-fix period from the agreed launch date or handover date, unless otherwise stated in your proposal.
This warranty covers defects directly related to the work we delivered, such as functionality that does not operate as agreed at launch. It does not cover new features, changes to the agreed scope, client modifications, content updates, third-party platform changes, hosting issues, browser or software updates outside our control, or faults caused by other developers, plugins, platforms, or services.
After the 30-day period, further support, fixes, updates, or maintenance may be provided under a separate support agreement or billed separately.
Project completion does not automatically include ongoing maintenance, updates, monitoring, hosting management, content updates, technical support, or future improvements unless these are explicitly included in your proposal.
Ongoing support, maintenance, updates, or retained services require a separate agreement. We will confirm the scope, response times, fees, and responsibilities before any ongoing support arrangement begins.
Studio Kaiso's total liability to you in connection with any project will not exceed the total fees paid by you for that project.
We are not liable for indirect, consequential, or incidental losses, including loss of revenue, profits, or business opportunities arising from the use of our work.
We make reasonable efforts to ensure websites are functional across major browsers and devices at the time of delivery. We are not responsible for future compatibility issues caused by browser updates or third-party platform changes.
If you wish to cancel a project after work has commenced:
We reserve the right to terminate a project if a client is in breach of these terms or if the working relationship becomes untenable. In such cases, payment for work completed to date will be required.
These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
We may update these terms from time to time. Any changes will be published on this page with an updated date. Your continued engagement with our services after changes are posted constitutes acceptance of the updated terms.
If you have any questions about these terms, please contact us at hello@studiokaiso.co.uk. We're happy to clarify anything before work begins.